How do I upload
(publish) my site?
If you are using Microsoft® FrontPage® to create your site, you should use
FrontPage to upload your site. By doing this, you make sure FrontPage uploads all
necessary files to enable your site to work correctly. If you are developing your
site in another editor, you can FTP your site to our server.
Click HERE for more information on publishing your web
using FrontPage
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What FTP software
can I use?
You can use almost any FTP program. We recommend WS_FTP 95
or Cute FTP.
If you need assistance on uploading in WS_FTP 95, click here.
If you need assistance on uploading in Cute FTP, click here.
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What
should I do if denied access via FTP?
Be sure to read the FTP Tutorial instruction (see above). If you still have
trouble, send email to techsupp@virginiahost.com
explaining the problem in detail. Be sure to include both your user ID and domain name as
well as the current account password.
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What is the function of the
"cgi-bin" directory?
This directory allows you to execute a CGI script written in Perl, or C. Perl
programs are self-compiling and can be utilized immediately after transfer to this
directory/folder. You have complete control of your cgi-bin in order to execute programs.
Please make sure that any script or program you are using is written to run on NT servers.
Many Perl CGI scripts that are written to run on UNIX servers will not run on NT servers.
The best way to verify the compatibility is to contact the author of the script and ask
him/her if it has been known to work on NT servers.
Virginia Hosting reserves the right to remove any programs that
violate system integrity or use inordinate amounts of system resources. Virginia Hosting
does
not allow the installation of programs that are required to run on the system level
without prior approval and testing.
Many programs written to run on NT servers will require a
DLL, dynamic link library, file to be installed in the system directory. At this time
Virginia Hosting will allow the installation of custom DLLs. If you have a program that
requires installation or registration at the system level please contact Virginia Hosting
Tech Support for
consultation.
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How do I
create sub-directories?
FTP
We recommend using the "create directory" feature in our recommended FTP client
software (WS_FTP). You can also transfer whole directories over to your site by
highlighting the directory and moving it over to your site. All the files in the directory
will also be moved. This is recommended only for sub-directories of your root directory
and should not be attempted to move the whole site over. If your program does not allow
you to do this and returns an "access denied" error please call or email Tech
Support so we can examine the problem.
Microsoft®
FrontPage® 2000
First, in FrontPage Explorer open your site from your personal web server.
Next, change
to the 'folders' view of your site that you have designed and make sure that the open
directory is your main, or what is known as your root directory. Last, select 'New' and
then select 'Folder' and you will see a folder created with the name 'New Folder'. You
will have to change the folder name to the one that you wish to create. Note: If you use
the 'New', 'Sub-Web' option you will create a new web in a subdirectory by the name that
you choose. This is not the same as creating a sub-directory. Please see the FrontPage
section of the FAQ for more information on this procedure.
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How do I implement secure transactions?
Virtual domain accounts support SSL (Secure socket layer) secure transactions. This
method allows for secure, encrypted communication between the user's web browser and your
web site. SSL requires that a secure host have a "certificate" signed by a
certificate provider. We offer certificates from Thawte.
We will help you obtain the certificate and configure your site. You are welcome to
use VeriSign but we find Thawte to the better bargain.
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How do I
change my email address?
Drop us an email to support@virginiahost.com
and let
us know what you want your email changed to.
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Whom
shall I contact regarding InterNic billing?
Questions regarding InterNIC Invoicing and Payment Procedure should be referred to
Registration Services. Virginia Hosting does not pay your InterNIC Registration fee for our
clients and this fee is not included in your payment(s) to us. Non-payment of your
InterNIC Registration Fee can result in your domain not being reachable via the internet.
Of course, if you have any questions we will help you in any way we can.
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I have more questions or
need of assistance. What do I need to do?
Please do not hesitate to call us or email us! We are here to help you in any
way possible. We will post more support questions if more people ask the same
support questions.
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